Support
Own Channels starts empty. Use the guide for your device, then check the focused troubleshooting steps if a source does not load or play.
Open Manage Sources and choose a playlist or Xtream Codes account.
For a playlist, enter an HTTPS address or choose a local .m3u/.m3u8 file from Files.
For Xtream Codes, enter the bare server origin, username, and password supplied by your authorized service.
Open Sources to enter an HTTPS playlist address or an Xtream Codes account.
To send a local playlist, start Local Upload and keep the source screen open.
On a browser connected to the same network, open the address shown on the TV and enter the six-digit code.
Confirm the source is reachable and contains supported HTTP or HTTPS streams. A playlist address must use HTTPS.
HTTP media or server access must be explicitly allowed for that source. Cleartext traffic is not confidential or tamper-resistant.
The source may use an unsupported transport, an unavailable embedded player, expired credentials, or a format the platform cannot open.
Keep the Apple TV upload screen open, use the displayed local address, and make sure both devices are on the same LAN.
Playlist addresses and Xtream details may contain credentials. Never publish them, include them in screenshots, or send them in an unprotected support message.
A verified support email or contact form has not been published yet. Direct contact details will be added here before the public App Store release.
